Shipping & Delivery

Itaki Co processes orders between Monday and Friday. Orders are processed within 24-48 hrs of purchase, and shipped the following day after the processing day.

In situations where products are in high demand, processing times may sometimes take longer than 48 hrs.

 * Free shipping for all orders over 60$! 

Shipping Method	Cost (Please see exact details at Checkout)	Delivery Time
Standard Shipping: USPS/FedEx Priority (United States)	$3-5 USD (Free over $60!)	3-6 Business Days
Standard Shipping: Global EMS/Local Post (Worldwide)	$3-5 USD (Free over $60!)	7-15 Business Days * (Australia/NZ: 5-10 days)
Expedited DHL/USPS Premium  (United States)	$12-14 USD	2-4 Business Days
Expedited DHL/UPS Express (Worldwide)	$14-20 USD	4-8 Business Days

 

* Note these delivery times and rates are estimates and varies based on shipping address. For specific rates, please enter a valid shipping address at checkout prior to payment for review.

* Unexpected delays due to weather, extenuating circumstance may have a significant impact on logistics and shipping times. Express/Premium shipping however, still come with delivery time guarantees.

* By default we cannot guarantee changes or cancellations can be made to an existing order once placed. Please try using the SHOP App to make changes if necessary within a 2-4 hour time window by clicking 'view order' and 'edit/cancel order'.

For detailed tracking information, please see your Order Summary/Account for details.

Please ensure all delivery information is correct. Delays may occur due to mis-entered addresses. Itaki Co will NOT be responsible for missed deliveries due to false/wrong addresses and/or customer inaction to pickup packages. Delays may also occur as a result of customs clearance.

Once shipment email is received we will no longer be able to change or correct delivery information. You the customer will void any replacements or refunds if correct shipment information isn't provided at time of shipment email.
Express/Expedited or Insured shipments come with delivery date guarantees. Any packages late for more than a week can be voided of any shipping fees and maybe eligible for an inquiry for a refund should there be an issue with the package. All other packages (free or standard shipping) come with a 8-week shipment insurance to accommodate for back-orders, pre-made products and extenuating circumstances. Beyond this insured time-frame, customers are eligible for full package re-reimbursement. In most cases if serious shipping delays are present, customers will be re-shipped a package before insurance runs out.

If your package is international, your local customs office may require additional documents and time to clear your package, which may sometimes delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.